Teasdale Fenton – AI Chatbot Training FAQ 

GENERAL COMPANY INFO 

Q: Where are you located? 
  A: We are located near the Tri-County Mall, just off I-275 in the Springdale/Sharonville area. Our address is 12145 Centron Place, Cincinnati OH 45246.   

Q: What areas do you serve? 
  A: We serve the Greater Cincinnati area, Northern Kentucky, Easter Indiania, Dayton, Columbus Ohio and Sarasota Florida.   

Q: What are your hours of operation? 
  A: Carpet cleaning services are available Monday to Thursday 7am to 6pm, Friday 7am to 6pm and Saturday we are also open from 8am to 4pm. Emergency restoration is available 24/7, 365 days a year!  

Q: How soon can you come out? 
  A: For emergency restoration, we arrive within 1 hour. For cleaning, appointments are often available within 24-48 hours. 

Q: How do I contact you? 
  A: You can call 513-797-0900 or submit a request on our website! For 24/7 hour water, fire or storm damage emergencies please call 888-262-7573 for immediate service.  

Q: Do you offer free quotes? 
  A: Yes, we offer free over the phone estimates for our cleaning services and free on-site estimates for restoration services. 

CLEANING SERVICES 

Q: What cleaning services do you offer? 
  A: We provide carpet cleaning, pet odor/stain removal, oriental area rug cleaning, furniture & upholstery cleaning, tile & grout cleaning, LVT & LVP cleaning, hardwood floor cleaning, air duct cleaning and dryer vent cleaning, pressure & soft washing.  

Q: Do you offer residential and commercial cleaning? 
  A: Yes, we provide both residential and commercial cleaning. 

Q: How long does carpet cleaning take? 
  A: On average, around 15-20 minutes per room, depending on the size of the area. 

Q: How long until carpets are dry? 
  A: Carpets typically dry within 6–12 hours. 

Q: Do you move furniture? 
  A: We move light furniture. We may ask you to move heavier or fragile items. 

Q: Do you clean area rugs? 
  A: Yes, we clean oriental and fine area rugs. We clean them at our state-of-the-art facility and let us do the heavy lifting, we offer pick-up and delivery services.  

Q: Do you clean delicate or antique rugs? 
  A: Yes, we have specialized techniques for delicate and antique rugs. 

Q: Do you offer upholstery cleaning? 
  A: Yes, we clean sofas, chairs, chair back cushions, mattresses, curtains, drapes, and more. 

Q: Do you remove pet stains and odors? 
  A: Yes, we specialize in pet odor and stain removal. 

Q: Are your products safe for pets and children? 
  A: Yes, all products are eco-friendly, and are pet-safe cleaning products. 

Q: Do you offer same-day service? 
  A: If you contact us before 10 a.m., we will make every effort to accommodate same-day service depending on your area. 

Q: How often should I get my carpets cleaned? 
  A: We recommend every 6-12 months, or more often for high-traffic areas.  

Q: How much does carpet cleaning cost? 
  A: Pricing varies by size and service. We can provide a free quote over the phone.  

Q: Do you have specials or coupons? 
  A: Yes, we offer seasonal discounts and multi-room specials. Check out our online specials page for more details!  

Q: Do you clean hardwood floors? 
  A: Yes, we clean hardwood flooring and also specializing in buff and recoat services.  

Q: Do you clean tile and grout? 
  A: Yes, we offer professional tile & grout cleaning, luxury vinal tile and plank flooring as well as grout color sealing.  

Q: How soon can I walk on the carpet after cleaning? 
  A: You can walk on it immediately with clean white socks but avoid heavy traffic until fully dry. 

Q: Do you offer recurring cleaning packages? 
  A: Yes, we can set up future appointments depending on your needs. We also offer our preferred customer program where each customer is automatically enrolled when using our carpet cleaning services.  

Q: Do you guarantee stain removal? 
  A: We offer a 10-Day Stain Guarantee: if a stain reappears within 10 days, we’ll return at no additional cost. 

RESTORATION SERVICES 

Q: What restoration services do you provide? 
  A: We provide water damage & extraction, smoke & fire damage restoration, storm & wind damage services, mold remediation, contents cleaning & storage, and disaster cleanup. We also provide full service reconstruction services to get your home or business back to pre- loss condition.  

Q: Do you offer 24/7 emergency restoration? 
  A: Yes, we are available 24/7 for water, fire & storm damage emergencies. 

Q: How fast can you respond to emergencies? 
  A: We aim to arrive within 1 hour of your call. 

Q: Do you work with insurance companies? 
  A: Yes, we work directly with most major insurance providers. However we do have financing available for self pay options.  

Q: What is your restoration process? 
  A: Our process starts with a detailed scope of work, which we coordinate with your insurance company. Nothing proceeds without your approval as the homeowner or business owner. 

Q: Do you offer free restoration estimates? 
  A: Yes, all restoration estimates are free of charge, we will work with your insurance company and provide you with a scope of work before we start.  

Q: How long does restoration take? 
  A: Timelines vary from a few hours to several days and maybe even months depending on the damage and type of damage.  

Q: Do you handle mold removal? 
  A: Yes, we provide certified mold remediation and mitigation services. 

Q: Do you offer fire damage cleanup? 
  A: Yes, we offer fire and smoke damage cleanup and repairs. 

Q: Do you provide contents storage? 
  A: Yes, we offer contents cleaning and secure storage during restoration. 

Q: Do you clean after storm or flood damage? 
  A: Yes, we offer flood cleanup and water extraction services. 

Q: Do you work on both residential and commercial properties? 
  A: Yes, we handle both residential and commercial restoration. 

Q: Do you offer temporary solutions if repairs take time? 
  A: Yes, we can provide board-up and temporary protection services. 

Q: How do I know if my insurance covers restoration? 
  A: We will assist with insurance claims and work with your provider directly. 

Q: Can I schedule a restoration service in advance? 
  A: Yes, but emergency calls always receive priority. 

ADDITIONAL FAQs 

Q: Do you offer financing? 
  A: Please call us to inquire about financing options. 

Q: Are your technicians certified? 
  A: Yes, our technicians are IICRC-certified and fully trained. 

Q: Do you have references or reviews? 
  A: Yes, we have hundreds of 5-star reviews on Google and social platforms. 

Q: What sets you apart from other cleaning and restoration companies? 
  A: Our background-checked technicians are IICRC trained and certified, equipped with state-of-the-art tools to deliver custom solutions for your home or business. We offer flexible scheduling and locally trusted expertise, with phones always answered live. Contact us today for a free estimate!